FREQUENTLY ASKED QUESTIONS
WHY ARE VAN BOOKINGS CONDUCTED THROUGH CAMPLIFY?
We use Camplify to ensure a simple, convenient, safe and secure transaction that includes insurance and 24/7 roadside assistance to all hirers. Camplify is the largest and most popular booking platform for campervan, motorhome and caravan hire in Australia. It is essentially the 'Airbnb' equivalent for campervan hire.
Click the 'Book Now' link which will redirect you to our Camplify listing.
Sign up for an account - you can use your email address or Facebook login.
Choose one of our vans and follow the prompts to submit your booking request.
We will accept your booking and then you are free to enter your payment details. A 50% deposit is due within 72 hours, the rest a week prior to your trip.
Relax and get ready for your trip! We will confirm the pick up details with you the week prior to your booking.
WHO CAN DRIVE THE VANS?
You must have a full driver's licence and be 21 years or older to drive our vans. We will require proof of licence when picking up the van. You are also able to drive the van with an international licence that is recognised by the QLD Government.
WHAT HAPPENS IN THE UNLIKELY EVENT THAT I BREAK DOWN?
Your booking through Camplify includes insurance and 24/7 NRMA nationwide roadside assistance at no extra cost. If you break down, are involved in an unexpected accident or mistakenly leave the keys inside, call 1300 416 133 for immediate assistance.
IS A SECURITY BOND REQUIRED?
Yes - a $1000 security bond is required to complete the booking. You will not be charged this amount and it is only held on your credit card for the period of your booking. The full amount is returned to you unless in the event of an accident, if damage occurs (to the vehicle or its contents), if replacing lost items during the hire, refueling the van if it is not returned with a full tank or cleaning costs if the van is not returned in an acceptable state.
WHERE CAN I TAKE THE VAN?
The vans are 2WD and you can explore wherever you wish as long as it is within the 200km daily limit and not off-road. We would recommend looking on the Hipcamp website or downloading the WikiCamps app for great places to stay (campsites and free camping options). Visit our blog posts for some suggested places within QLD and the Northern NSW region.
WHAT IS THE MINIMUM HIRE PERIOD?
The minimum hire period is 3 days (eg. Friday - Sunday).
CAN I DROP THE VAN OFF IN A DIFFERENT LOCATION TO THE PICK UP DESTINATION?
No, the vans must be picked up and dropped off at our location in Brisbane. We are a centrally located Brisbane suburb which is a great and convenient spot to start exploring QLD and Northern NSW. We also offer airport pick up/drop off for interstate travellers.
ARE THERE SET PICK UP AND DROP OFF TIMES?
We will do our best to accommodate the times that suit you. Generally pick up is anytime from 8am onwards and drop off is by 5pm.
DO I NEED A POWERED CAMPSITE?
No - our vans are fully equipped for off-grid camping. The solar panel (along with driving the van) will charge up the second leisure battery which is sufficient for powering all electrics including the fridge, internal lights, the HDTV, inbuilt bluetooth speakers and power sockets. So do not worry about having a flat battery and not being able to start the van!
ARE THE VANS PET FRIENDLY?
Yes all our vans are pet friendly with an associated small pet fee.
DO I NEED TO PAY FOR TOLL ROADS OR FINES?
Yes - if you choose to drive via any toll roads, you will be billed for these. Luckily, the Brisbane region and its surrounds has excellent non-toll highways that will get you to your destination in no time at all. This is the same case if you receive a parking ticket or speeding fine - you are liable to pay for these.
DO I NEED TO CLEAN THE VANS?
Please return the van in the same condition as the beginning of hire.
CAN THE VANS BE FITTED WITH A BABY SEAT?
Yes we offer forward facing car seats which can be safely set up in the front middle seat. You are also welcome to bring your own child seats and we will assist you with fitting it during pick up. We have a queen size bed for co-sleeping and do not have a separate spot in the van for a baby cot/bed.
DO WE OFFER GIFT VOUCHERS?
You can purchase a Camplify gift card to use on a Ventured Campers van. Please visit the camplify website and follow the prompts.